SUPPORT

Email Support

Support email

support@simsonn.com

Simsonn was founded by a devoted racing enthusiast who is also a hands-on mechanical craftsman, believing the thrill of professional motorsports shouldn’t be limited by price. From day one, we’ve been committed to bridging the gap between top-tier quality and affordability—creating sim racing gear that delivers an authentic track experience without overburdening enthusiasts. Simsonn originates from China, home to the one of world’s most powerful supply chain, ensures we can offer the most cost-effective racing equipment to fans everywhere.We strive to help every aspiring sim racer join the action without financial strain, while enjoying the real-life experience motorsports deserves.

By combining advanced technology with exquisite craftsmanship, we engineer products that cater to both newcomers and seasoned sim racers. Whether you’re taking your first lap or refining your technique, every base, pedal, steering wheel, and accessory is built to immerse you in the rush of racing. Our rigorous quality checks ensure that each item meets strict performance standards—offering reliable durability, precise control, and an overall elevated driving feel.

At Simsonn, we know that a premium experience is about more than just gear. From the initial design concept to ongoing customer support, we strive for excellence in everything we do. That commitment extends from our workshop to your home, delivering top-tier products and attentive service so you can focus on perfecting each corner and crossing every finish line with confidence.

Choose Simsonn for a superior racing journey—one where high-end innovation meets budget-friendly value. We’re driven by our passion for motorsports and our dedication to making authentic simulation accessible to everyone. Welcome to a world where every lap feels real, every turn matters, and every driver can chase the podium.

Our Vision

To bring the thrill of professional motorsports to everyone, ensuring all aspiring racers can easily join sim racing and enjoy an authentic track experience filled with excitement.

Our Mission

By blending cutting-edge technology with masterful craftsmanship, we deliver high-quality, cost-effective sim racing gear that breaks financial barriers. Our goal is to help every racer immerse themselves in reliable, realistic driving adventures—without overspending.

Simsonn originates from China, home to the one of world’s most powerful supply chain, ensures we can offer the most cost-effective racing equipment to fans everywhere.We strive to help every aspiring sim racer join the action without financial strain, while enjoying the real-life experience motorsports deserves.

If you need to make bulk purchases or wish to engage in distribution/agency cooperation, you can consult us via the business email or contact customer service. We will provide customized cooperation plans and discounts.

Some products offer customization services (such as the Pro Plus pedals). Please communicate your specific requirements and feasibility with customer service.

Yes, we do! Check out our affiliate page for more info.

Please check our return/refund/exchange policy here.

Of course, we do. If you receive a product that has quality issues, does not match the description, or is damaged during shipping, you can contact our customer service to request a return or exchange within the specified time frame (within 30 days).

Contact Customer Support: Provide your order number, a description of the issue, and relevant photos.

Receive Instructions: Once we confirm the issue, we will provide you with a return address or alternative solutions.

Ship the Product Back: Send the item back to us and provide the tracking number.

Inspection and Resolution: After receiving and inspecting the returned product, we will arrange for a replacement shipment or process your refund.

Once we have received and inspected the returned product, we typically process the refund within 1-3 business days. The time it takes for the refund to appear in your account depends on your bank or payment platform's processing speed.

Accepted Payment Methods

We currently accept the following payment options:

  • PayPal: Pay using your PayPal balance, linked credit or debit cards, or bank account. PayPal offers buyer protection and enhanced security features.
  • Visa: Widely recognized and trusted, Visa allows for secure payments via credit or debit cards.
  • Mastercard: Make payments easily with Mastercard, available for both credit and debit card transactions.
  • American Express: We accept American Express for customers who prefer to use their AMEX cards for secure online transactions.
  • Discover: Another reliable option for credit and debit card payments, Discover ensures a safe payment experience.
  • Diners Club: For international customers, we accept Diners Club cards, which are commonly used worldwide.
  • Apple Pay: A fast and secure payment method, allowing you to pay via your Apple device with just a touch or glance using Face ID or Touch ID.
  • Google Pay: Easily pay via Google Pay with your Android device or linked Google account for a seamless transaction process.
  • Maestro: Accepted for international payments, Maestro is a popular debit card service offering secure online transactions.
  • Shop Pay: For faster checkout, Shop Pay allows you to save payment details securely for quicker future purchases.
  • UnionPay : For customers in China and select other regions, UnionPay is available as a trusted and widely used local payment method.

Payment Security

We prioritize the security of your payment details. All transactions are processed through secure, encrypted channels to ensure your sensitive information remains protected. We adhere to the highest security standards, including PCI DSS compliance, to ensure a safe and secure shopping experience.

Confirm Shipping Address:

  • Ensure that the shipping address you provided is correct to avoid delivery issues.

Contact the Shipping Company:

  • If the order shows as shipped, please use the provided tracking number to contact the shipping company to locate your package and check its current status.

Contact Customer Service:

  • If you cannot locate the package through the above steps, please contact our customer service team immediately and provide your order number. We will assist you in investigating and resolving the issue, which may include arranging for reshipment or a refund.

Yes, upon successful order placement, we will send an order confirmation email to the email address you provided. This email will include your order numberpayment detailsproduct information, and other important details. Once your order has been shipped, you will receive a shipping notification email containing the tracking information.

All orders are settled in US Dollars (USD). Depending on your bank or payment platform, you may incur currency conversion fees or overseas transaction charges. For detailed information, please consult your payment provider or bank.

Purchasing our main sim racing accessories from the official website provides a 3-year warranty service, such as for pedals and steering wheel bases. For specific warranty terms, please refer to the product detail page or contact us for more information.

The Simsonn Pro X pedals support SIMSONN Manager, which allows users to configure (non-linear) pedal output curves, set pedal dead zones, and adjust brake curves. These settings can be saved as profiles and applied across any simulation software without additional adjustments, remapping, or recalibration.

The box includes:

  • The pedals themselves (2 or 3 pedals, depending on the quantity purchased)
  • Optional accessories (baseplate, etc.)
  • Two elastomers with different HA hardness levels(80HA, 90HA)
  • One control box
  • One data cable
  • A toolkit (including necessary screws and installation tools)
  • High-Strength Stainless Steel Construction:

Crafted from 3mm thick CNC precision laser-cut high-strength stainless steel, with the brake load-bearing part thickened to 6mm and the pedal panels thickened to 4mm, ensuring durability and rigidity.

  • Dual Bearing Design:

Adopts a dual-bearing system with flange bearings and plane bearings, ensuring precise and smooth pedal movements, providing a more realistic feel and feedback.

  • Ergonomic Design:

Features a curved pedal design with extended and widened throttle pedals and heel plates, enhancing driving comfort and reducing fatigue during long sessions.

  • Multi-Dimensional Adjustability:

Pedal Position: Can be adjusted forward, backward, left, and right.

Pedal Panel Height and Angle: Adjustable to suit individual preferences.

Travel Distance and Force Curves: Adjustable to provide almost infinite feel settings.

  • High-Precision Load Cell:

Clutch/Throttle: 20kg load cell.
Brake: 200kg load cell.
Provides true linear input measurement for throttle, clutch, and braking force, ensuring precise responses.

  • Powerful Processing Unit:

Built-in 32-bit dual-core processor and 16-bit independent ADC (Analog-to-Digital Converter) chip, housed in an aluminum casing for superior interference resistance.

Supports real-time mapping and precise output.

Three-channel simultaneous data sampling for throttle, brake, and clutch, enhancing response speed and seamless operation.

Improved signal stability and accuracy, resisting interference from other bases or 4-axis motion seats for a smoother driving experience.

  • RGB Lighting:

Equipped with customizable RGB light strips, offering various lighting modes to enhance the visual experience.

  • SIMSONN Manager Software Support:

Allows users to configure (non-linear) pedal output curvesset pedal dead zones, and adjust brake curves.

Settings can be saved as profiles and applied across any simulation software without additional adjustments, remapping, or recalibration.

  • Adjustable Resistance Hydraulic Rod and Stronger Damping:

Brake Pedal: Comes standard with an adjustable hydraulic resistance rod with 1-8 levels of adjustment.

Other Pedals: Optional hydraulic rods available to enhance the realism of brake operations.

Brake Damping: Utilizes 60HA red rubber damping, with additional 80HA and 90HA options available for replacement, enhancing the real feel of the pedals.

  • Design Optimization:

All key pivot points are equipped with mounting ball bearings to eliminate play and prevent wobble, ensuring the pedals maintain functionality even after one million duty cycles.

These innovations and features give the Simsonn Pro X pedals significant competitive advantages in the sim racing pedal market, making them ideal for users seeking high precision, durability, and highly customizable experiences.

While the Simsonn Pro X pedals offer excellent value for their price, there are a few downsides to consider:

  • Manual Calibration: Although software calibration is supported, users still need to perform pedal calibration themselves, adding to the complexity of use.
  • Installation Complexity: Requires a certain level of installation and tuning experience. Non-advanced users might need more time and technical support to set them up properly.

1. Higher Manufacturing Quality and Stability

Material and Construction: The Pro X is crafted from high-quality aluminum alloy, with localized upgrades to material thickness. Key components are connected using multiple bearings to eliminate lateral wobbling, ensuring stable and precise pedal operation.

2. Enhanced Aesthetics and Functionality

Improved Milling and Design: Enhanced milling and overall design give the Pro X a more unique and professional appearance compared to the Pro model.

Added ARGB Lighting Feature: The Pro X cleverly integrates an ARGB lighting system into the pedal assembly. It supports action feedback, displaying corresponding lights that respond to the actions and force applied to the pedals, thereby enhancing the product's visual appeal.

3. Enhanced Mechanical Components

Adjustable Hydraulic Damping Rod: The Pro X is the first to be equipped with adjustable hydraulic damping rods on the brake pedals. Compared to the linear damping rods in the Plus model, these hydraulic rods offer 8 levels of brake force adjustment, providing a more realistic, smoother, and more diverse braking experience.

4. Longer Pedal Travel

Extended Stroke Distance: Compared to the standard stroke distance in the Plus version, the Pro X features an extended stroke distance, allowing users to achieve a deeper pedal stroke.

5. More Powerful Main Control Box

Dual-Chip Design: Equipped with a dual-chip architecture, the main control box offers multi-thread processing capabilities, resulting in faster response times and stronger resistance to interference.

Enhanced Expandability: It includes reserved interfaces for vibration modules, allowing for the addition of official vibration modules in future upgrades.

6. Comprehensive Desktop Software

Pressure Curve Adjustment: The Pro X software now offers four preset pressure curve options and supports customization, providing users with greater flexibility.

Calibration and Dead Zone Adjustment: Features initial calibration and dead zone adjustment functions, allowing users to make more precise tweaks. The calibration and adjustment processes have been optimized for easier customization of pedals.

Rich Preset Configuration Profiles: Comes with multiple preset profiles tuned by professional drivers and supports custom preference settings, enabling users to switch easily between various driving scenarios.

The box includes the pedals themselves, optional accessories, two different HA hardness elastomers, four springs, a control box with one data cable, and a toolkit containing the necessary screws and tools. Additionally, it comes with a grounding wire, which is optional but recommended if the pedal signals interfere with other components in your setup.

Yes, the Simsonn Pro Plus  and the Pro X pedals offer significant adjustability. Simsonn ensures each person can achieve the exact feel they want by providing several interchangeable elastomers and springs. Combined with the adjustable pedal angles, distance, and stiffness, this allows for almost infinite feel settings.

While the Simsonn Pro Plus pedals offer excellent value for their price, there are a few downsides to consider:

Powder Coating Quality: The lower price point is reflected in the powder coating, which is not as refined as some higher-end products.

Manual Calibration: Although the pedals come with calibration software, setting up and fine-tuning the pedals may require a bit of time and effort to achieve optimal performance.

Our steering wheels and pedals are typically compatible with mainstream racing games on the market, such as Assetto CorsaiRacingF1 Series, and others. For specific compatibility, please check the product details or contact customer service for more information.

First, ensure that all drivers and cables are correctly installed and connected. If the product still does not function properly, please contact our customer service with your order number, product model, and a description of the issue. We will arrange technical support or after-sales service for you.

Our product pages provide detailed information on compatible brands and relevant dimensions. If you need compatibility with other brands, please refer to the dimension data on our pages to measure and determine suitability yourself. If you have any questions, feel free to contact our customer service, and we will be happy to assist you.

These specifications of the pedal processor describe its core hardware components and their functionalities as follows:

1.CPU1 32-bit 170MHz

  • 32-bit: The processor has a 32-bit data width, allowing it to handle 32 bits of data simultaneously, which enhances efficiency in processing complex calculations and multitasking.
  • 170MHz: The clock frequency is 170MHz, indicating it can perform 170 million clock cycles per second. A higher frequency allows the processor to execute instructions faster, thereby improving overall performance.
  • Function: As the main processor, CPU1 is responsible for executing primary computational tasks, controlling system operations, and handling key functions such as user input.

2.CPU2 32-bit 72MHz

  • 32-bit: Also has a 32-bit data width, ensuring consistency with CPU1 in data processing capabilities.
  • 72MHz: The clock frequency is 72MHz, approximately 72 million clock cycles per second. Although lower than CPU1, it is sufficient for handling specific auxiliary tasks.
  • Function: As a secondary processor, CPU2 manages tasks such as signal processing, communication protocol management, or other minor functions, thereby reducing the load on CPU1 and enhancing the overall system efficiency and responsiveness.

3.Independent ADC Acquisition Chip 16-bit 65536 PPR

  • 16-bit: The Analog-to-Digital Converter (ADC) has a 16-bit resolution, capable of converting analog signals into 65,536 (2^16) distinct digital levels, providing high precision and subtlety.
  • 65536 PPR (Pulses Per Revolution): Typically used to describe the resolution of rotary encoders or sensors, indicating that 65,536 pulses are generated per full rotation. In the context of a pedal processor, this is used for high-precision pedal position detection or motion capture.
  • Function: The independent 16-bit ADC acquisition chip accurately converts the pedal's analog signals (such as position, pressure, etc.) into digital signals for the processor to analyze and respond to. The high resolution ensures nuanced and precise pedal operations, enhancing the user experience.

 

How These Parameters Affect Performance:

  • Processing Power: The collaboration between CPU1 and CPU2 ensures efficient handling of main and auxiliary tasks, boosting overall system performance and responsiveness.
  • Signal Precision: The high-resolution 16-bit ADC and high PPR value ensure precise and subtle pedal operations, making user interactions more responsive and accurate.
  • System Efficiency: The clearly defined roles of the dual CPUs and the independent ADC acquisition chip reduce resource conflicts and processing delays, ensuring the pedal processor performs excellently even during complex and multitasking operations.

Summary: These parameters (CPU1 32-bit 170MHz, CPU2 32-bit 72MHz, Independent ADC Acquisition Chip 16-bit 65536 PPR) collectively form the core of the Pro X Control Box, ensuring efficient operation, high-precision signal processing, and an excellent user experience.

The Pro X calibration software can upgrade the Pro Control Box to version 1.8.0, enabling it to be calibrated with the Pro X software. Be cautious not to disconnect, power down, or exit the program during the upgrade to avoid rendering the control box unusable.

Software and software calibration video link
http://download.simsonn.com/simsonnmanager

Manual Document Link: 
http://download.simsonn.com/manual

Mechanical adjustment video link (height, angle, force curve)
http://download.simsonn.com/proxvideo

We offer shipping services to most countries and regions worldwide. However, for some remote areas or regions with customs restrictions, please contact customer service in advance to confirm the shipping method and costs.

Economy Shipping: Lower cost with slightly longer delivery times;

Standard Shipping: Regular logistics, estimated delivery time of 8-12 business days;

Express Shipping: Faster delivery with relatively higher costs.

Generally, standard shipping is expected to arrive within 8-12 business days, while express shipping takes 5-8 business days. Actual delivery times may be affected by local logistics and customs.

After shipment, we will provide a tracking number and a tracking link in the shipping notification. You can enter the tracking number on the provided website to check the details, or click here page to view a complete tutorial.

1. Value-Added Tax (VAT) and Import Duties

1. European Union (EU)

Order Value ≤ €150

For packages shipped from outside the EU with an order value of €150 or less, we have collected and remitted VAT on your behalf at checkout through the IOSS (Import One-Stop Shop). You do not need to pay additional VAT upon receipt.

Order Value > €150

For packages shipped from outside the EU with an order value exceeding €150, according to EU regulations, you may need to pay Import VAT and customs duties to your local customs or logistics provider during the clearance process. These fees are not collected at checkout and must be paid before or upon delivery.

2. Other European Countries

Value-Added Tax (VAT)

Non-EU European countries such as Norway and Switzerland have their own VAT policies. Depending on the destination country’s regulations, you may need to pay corresponding VAT and customs duties during clearance.

Customs Duties

Customs duty policies vary by country. Please refer to the destination country’s customs regulations for specific tax rates and applicability. These fees will be assessed and collected by local customs or logistics providers during clearance.

 

2. Specific Tax Rates and Fees

VAT rates are based on each country’s policies, typically between 15% and 27%. Customs duty rates depend on product categories and countries.

 

3. Customer Responsibilities and Tips

 

Orders Exceeding Duty-Free Thresholds

If your order value exceeds the duty-free threshold of your region, you are responsible for paying the applicable VAT, customs duties, and other related fees. These fees will be assessed and collected by local customs or logistics providers during clearance.

Understand Local Regulations

Please familiarize yourself with your country or region’s customs and tax regulations before placing an order. We recommend consulting local tax authorities or logistics companies in advance to avoid unnecessary delays or additional fees upon package arrival.

Consequences of Refusing to Pay Taxes and Duties

If you refuse to pay the applicable taxes and duties during clearance, your package may be returned or destroyed, and you will bear all resulting losses and additional fees.

 

4. Disclaimer

Our store is not a tax or legal professional institution. The above information is based on current regional regulations and practices and may be updated due to policy changes. If you have any questions, we recommend consulting your local tax authorities or professional tax advisors for more accurate guidance and information.

 

5. Friendly Reminders

If your orders frequently exceed the duty-free thresholds of various regions, you may incur additional fees during customs clearance. We will do our best to provide relevant invoices and documentation to assist you in smooth clearance, but we cannot waive or pre-collect these fees. Please understand and comply with local regulations.

 

Thank you for your understanding and support. Happy shopping!

You can contact your local customs or logistics company to learn about the process of tax payment. If you need invoices or other supporting documents, please let us know in advance so that we can provide the required information.