Warranty Policy

SIMSONN provides warranty coverage for defects in materials or workmanship under normal use during the applicable warranty period.

If a product is confirmed to have a manufacturing defect, SIMSONN may provide:

• Technical support
• Replacement parts
• Repair service
• Product replacement
• Refund, where applicable

The final solution will depend on the product condition, issue type, and warranty statu

For bundle products, each item follows the warranty period of its own product category.

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3.What Is Covered

This warranty covers manufacturing defects such as:

• Electronic component failure
• Sensor or signal output failure
• Controller box failure
• Structural defects caused by manufacturing issues
• Abnormal failure under normal use

SIMSONN may request photos, videos, order information, or troubleshooting results to verify the issue.

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4. What Is Not Covered

This warranty does not cover:

• Damage caused by improper installation or misuse
• Unauthorized repair, modification, or disassembly
• Damage caused by impact, liquid, corrosion, dust, fire, or excessive force
• Normal wear and tear
• Cosmetic scratches, marks, or surface wear
• Consumable parts such as springs, elastomers, rubber pads, screws, and washers
• Products without valid proof of purchase
• Products purchased from unauthorized sellers
• Software settings, game compatibility settings, or calibration issues that can be resolved through troubleshooting

Cosmetic issues that do not affect product function are not considered warranty defects.

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5. Defective on Arrival

If your product arrives damaged, missing parts, or does not work properly, please contact us as soon as possible.

Please provide:

• Order number
• Product name and model
• Photos or videos showing the issue
• Photos of the package, if shipping damage occurred
• A brief description of the problem

After verification, SIMSONN will provide an appropriate solution.

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6. How to Request Warranty Service

Please contact:

After-sales Support:
support@simsonn.com

Include the following information:

• Order number
• Purchase date
• Product name and model
• Description of the issue
• Photos or videos showing the problem
• Troubleshooting steps already tried

Please do not return any product before receiving instructions from SIMSONN. Unauthorized returns may be refused or delayed.

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7. Costs

For confirmed warranty issues, SIMSONN will cover the cost of repair, replacement parts, and return shipping where applicable.

For non-warranty issues, the customer may be responsible for shipping, inspection, repair, parts, and return shipping costs.

For international service, taxes, duties, customs fees, or remote-area surcharges may be subject to local regulations and carrier policies.

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8. Third-Party Purchases

SIMSONN warranty service is only available for products purchased directly from the official SIMSONN website.

Products purchased from third-party platforms, resellers, marketplaces, unauthorized dealers, second-hand sellers, or any other non-official channels are not eligible for SIMSONN official warranty service.

For products purchased outside the SIMSONN official website, please contact the original seller or platform for after-sales service, returns, refunds, or warranty-related support.

SIMSONN reserves the right to request valid proof of purchase before providing warranty service.

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9. Contact Information

Pre-Sales Services:
service@simsonn.com

After-sales Support:
support@simsonn.com

Business Cooperation:
marketing@simsonn.com

Telephone:
+86 400-161-1681